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Protection Policy At ClearNest, we believe that a clean home starts with a clean commitment to security. This Protection Policy outlines how we safeguard your personal information, protect your interactions on our platform, and ensure a reliable, trusted digital experience for every customer. 1. Personal Information Security We are committed to protecting any information you share with us: Details such as your name, service address, contact number, or cleaning preferences are stored securely and used only for service coordination and support. All data transmissions on our platform are encrypted using modern security standards. Access to customer data is restricted to authorized team members involved directly in service delivery or customer care. 2. Secure Bookings and Payments ClearNest provides a safe environment for scheduling and transactions: If you choose to book or pay online, your information is processed via certified payment systems. We do not store or process credit card numbers or banking information directly on our servers. Transaction activity is monitored for anomalies to protect against fraud or abuse. 3. Client Account Protection If the platform includes user accounts or service history tracking: Your login credentials are protected with hashing and encryption techniques. Multiple failed login attempts may result in account lockout to prevent brute-force attacks. Session timeouts are enforced to ensure your information remains private, even on shared devices. 4. Cookies and Functional Data Use To improve your browsing experience: Our site uses cookies to remember your booking preferences, streamline navigation, and personalize interactions. We do not collect personal data through cookies unless you directly provide it. You may disable cookies via your browser settings, although some features may be limited as a result. 5. Platform Integrity and Digital Safety We actively protect our website and systems from misuse: Firewall protections, bot filters, and real-time monitoring prevent unauthorized access and malicious behavior. All digital infrastructure is regularly maintained, audited, and updated for optimal safety. Suspicious traffic patterns are investigated and blocked automatically. 6. Responsible Use Policy To maintain a respectful and functional platform for everyone: Users are expected to provide accurate information when requesting services or submitting forms. Misuse of our contact forms, service tools, or support systems may result in account or access limitations. Any abusive or fraudulent behavior will be handled with appropriate technical or legal response. 7. Staff Access and Internal Controls Only those who need access — get access: Internal data access is limited by role and is reviewed periodically. All employees are trained in customer confidentiality and system responsibility. Personal details are never discussed, shared, or reused beyond the original service purpose. 8. Third-Party Tools and Integrations If third-party features are used on our site: We select providers that align with our values and protection standards. No third-party system is allowed to collect or process your data without clear consent and purpose. We continuously evaluate all integrations for performance and compliance. 9. Policy Updates and Transparency We may update this Protection Policy to reflect changes in our services or legal requirements: Any revisions will be clearly presented within the same section of our website. By continuing to use the ClearNest platform, you agree to the most current version of this policy.